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Online Extra

Check out this sampling of articles from recent
issues of Nonprofit Communications Report Newsletter...

--------------------Maximize Your Website Message--------------------

Virtual Tours Launch Decision-Making Visits

If someone told you your website could get 40,000 page views in 90 days, you would probably want to know how. Steve Oblas, executive director of internet services, Lehigh University (Bethlehem, PA) knows what the answer was for them — virtual tours.

“We know that prospective students and their families who visit Lehigh University’s campus are more likely to apply for admission to the university. So, in order to prompt our key constituencies to visit our campus, a series of online virtual tours and maps were designed and implemented.”

Eight customized tours, complete with panoramic views, enable Web site visitors to choose a virtual visit that best suits their interest. Interactive maps provide a more visitor-friendly overview of Lehigh’s three campuses, as well as detail on facility locations and important way-finding information from major origins along the East Coast.

Oblas offers tips and best practices to ensure that your virtual tour is worthy of the same kind of attention as Lehigh’s:

  • Don’t try to show everything. Emphasize what is most compelling about your institution, and focus on what your constituents are most interested in seeing.
  • Photography plays a vital role in the project and helps constituents to see themselves in your environment. Use only your most vibrant images and choose those that best tell your story.
  • Think mobile. People on the go expect the ability to access this information on their smart phones.
  • Publish a centralized Web page that links all of your tour and map services together and make sure that popular search engines can locate that page.
  • Don’t have the budget for a custom solution? Oblas says to consider creating an online photo gallery with descriptive captions, or utilizing one of the popular online map resources to showcase your facilities.

Source: Steve Oblas, Executive Director of Internet Services, Lehigh University, Bethlehem, PA.

--------------------Volunteer Trends--------------------

Make Most of Entertainment Industry's iParticipate Campaign

Hollywood is making volunteering cool.

The San Francisco-based Entertainment Industry Foundation (EIF) has launched a groundbreaking effort called iParticipate. The multi-year initiative designed to inspire a new era of service among Americans features a series of public service announcements featuring Hollywood stars and First Lady Michelle Obama.

While officials at many nonprofits like KaBoom (Washington, DC), the Hands On Network (Atlanta, GA) and AARP (Washington, DC) planned for this moment and designed specific opportunities to attract and engage the right volunteers, it isn’t too late for your agency to take advantage of the volunteerism movement.

First, think about how the right volunteers can support your mission. Be specific. For example, do you need volunteers to paint a school or provide free legal service? Do your volunteers need to speak Spanish? Should they be good with kids or have a background in sports?

According to Victoria Pacchiana, communications associate with VolunteerMatch (San Francisco, CA), an organization that helps nonprofits find volunteers and volunteers find opportunities, a big part of this preparation is thinking through the types of opportunities they have for volunteers. Knowing this will help you focus on finding the right volunteers and reduce the odds of being overwhelmed with well-meaning folks.

By registering for a free account at www.volunteermatch.org, nonprofits can post an unlimited number of listings for volunteer opportunities.

“When a nonprofit posts on VolunteerMatch,” Pacchiana says, “its listings not only appear on our network for volunteers, but also on 100-plus partner websites such as Coca-Cola Live Positively, iParticipate.org, Serve.gov, and many more.”

Persons interested in volunteering go to www.volunteermatch.org and enter their ZIP codes for a list of current volunteer openings in the area and agency contact information.

One prominent example of how VolunteerMatch is being used is at The George Washington University (Washington, DC). Recently, First Lady Michelle Obama challenged the university’s students to perform 100,000 hours of community service by May 2010. VolunteerMatch created a special website to help track students’ volunteer hours. “We want to make participation in this challenge as simple as possible,” says Robert Chernak, senior vice president for student and academic support services at the university.

Sources: Entertainment Industry Foundation, Los Angeles, CA.
Victoria Pacchiana, Communications Associate, VolunteerMatch, San Francisco, CA.

--------------------Technological Trends--------------------

Twitter Generates a Buzz Over Event

Toronto’s techie community banded together to organize HoHoTO (Toronto, Canada) using Twitter (www.twitter.com) as the driving force to generate buzz about the December 2008 event, which drew the attention of the technology, marketing and public relations professional communities and raised $25,000 for the local food bank.

Michael O’Connor Clarke, vice president of Thornley Fallis Communications (Toronto, Ontario, Canada), talks about HoHoTO and how it became a success with less than two weeks of planning:

How many people attended the event?

“There have actually been two HoHoTO events. The first in December 2008, and a recent summer party we threw together on a whim in August. Pronounced ‘hoe hoe TEE oh’ — the T.O. stands for the affectionate local nickname for Toronto, ‘the big T.O.’ — the first event drew close to 650 people raising $25,000 in just a little more than 15 days of planning. The August event drew 500 and raised $13,000.”

To whom and how many was information transmitted via Twitter?

“It’s really hard to say how many people we reached through Twitter. We sent out simple messages to let friends and followers know we were working on this insane plan to host a huge charity party, with about 15 days of prep time. Our friends helped spread the word. Friends of friends spread it further.

“This is the network effect of Twitter at its best. From initial messages posted to Twitter by a handful of us, it went viral. At a couple of points in the run up to the first event, and on the night of the event itself, the name of the event was the top trending topic on Twitter. Trending topics are Twitter’s way of tracking big news items and other daily themes that emerge when a large group of people online are all talking about the same thing. People logging into the main Twitter home page or using one of a number of the popular third-party Twitter tools would have seen the HoHoTO topic rising to the top. Many Twitter users then asked on Twitter what HoHoTO was, further spreading the word.”

Why was the Twitter marketing campaign so successful?

“First, the group of people behind HoHoTO are well-connected people in the Toronto (and broader) online community, yet each of us also has a particular area of influence. One of the key HoHoTO team members and our de facto leader, for example, is Rob Hyndman, a technology lawyer. I’ve been in the tech business my entire life, and know many of the people Rob knows in Toronto and elsewhere, but we also have big networks that don’t overlap.

“Our organizing team included a diverse group of people — including the nonprofit sector, professional photography community, music business professionals and many more — with big personal networks and local influence among certain related but very different communities. The only thing we had in common is that we are all enthusiastic social media users, big Twitter fans and self-confessed geeks. This set of connections helped us spread the word far and fast.

“Secondly, the idea. I think we just struck a chord. Toronto was in the thick of the downturn and in that grey, miserable, not-quite-winter time of the year. People wanted an excuse to party and celebrate the vibrant geek community in Toronto.

“Third, the cause. There had been quite a bit of news about the plight of the local food banks in the run up to the holidays. This galvanized us and made it easy to get powerful messages of need across to the community.”

How much potentially was saved by marketing via Twitter versus standard
marketing methods?

“Thousands. We did no real marketing at all. We used e-mail between team members, a Google Groups setup (like an instant Intranet) and Twitter as our communications tools, marketing channels and project management essentials. There were some costs involved in staging the event, but we managed to convince almost everyone to give us their services or products for free as in-kind donations.”

Source: Michael O’Connor Clarke, Vice President, Thornley Fallis Communications, HoHoTO, Toronto, Ontario, Canada.

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