• Dozens of techniques and procedures you can put in place now to retain a higher percentage of volunteers or members - ways to build member loyalty, listening tips, special perks, ways to enhance communication with member chapters, ways to show you care, how to help avoid volunteer burnout, how promoting volunteers helps retain them and more.
• Examples of great ideas and programs from other volunteer and member organizations: an incentive program; retreats that involve volunteers, members; a secret pals program; a winning "member of the month" program; and many more.
• Examples of several useful forms, reports: volunteer feedback form; member interests/hobbies form; volunteer activity/involvement report; volunteer complaint procedures; an example of a "volunteer victory" form; volunteer assessment form; and more.

Here's a small sampling of topics covered in the 109 Great Ways to Retain Volunteers and Members:

• Get Your Staff Acquainted With Your Volunteers
• Mural Celebrates and Motivates Volunteers
• 10 Ways to Show You Care
• Get an E-zine Up and Running
• Encourage Automatic Renewals With Member Savings
• Offer Special Perks for Those Most Dedicated
• Turn a General Meeting Into a Party
• Frequent 'Rituals' Help Formalize New Relationships
• Launch a 'Member of the Month' Program
• Ask Volunteers How They Want to be Recognized
• Offer a Sabbatical to Deserving Volunteers
• Expand Online Member Benefits
• Employ a Volunteer Grievance Procedure
• Ask Staff to Mentor Volunteers
• Member Report Card Makes the Grade
• 10 Ways to Under-promise and Over-deliver
• Put the Kibosh on Gossip
• Prepare Exit Interview Questions With Thought
• Consider Out-of-the-ordinary Field Trips for Volunteers
• Large Awards Program Generates Big Benefits
• Use E-newsletter to Inform, Involve
• Some Rewards Should Include Volunteer's Spouse, Family
• Have a Procedure for Handling Volunteer Complaints
• Be Ready and Willing to Lend a Hand
• Incentive Program Motivates Volunteers
• Seven Ways to Cater to 'Senior' Volunteers
• Show Volunteers They Are Part of Your Team
• Give Volunteers, Members Reasons to Stick Around